Privacy Policy for Mad Happy Clothing (themadhappyhoodie.shop)

At Madhappy Clothing, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website (themadhappyhoodie.shop), make a purchase, or interact with us. This policy applies to all international customers, and we strive to comply with global privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.

By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We collect information to provide you with a seamless shopping experience and to improve our services. The types of information we may collect include:

  • Personal Information:
    • Name, email address, phone number, and shipping/billing address when you place an order or create an account.
    • Payment details (processed securely via third-party payment providers).
  • Non-Personal Information:
    • Browsing data, such as IP address, device type, browser type, and operating system.
    • Usage data, including pages visited, time spent on the site, and items viewed or added to your cart.
  • Cookies and Tracking Technologies:
    • We use cookies, web beacons, and similar technologies to enhance your experience, analyze site performance, and deliver personalized content or ads.

You may choose to provide additional information voluntarily, such as feedback, reviews, or preferences, which we will use to improve your experience.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To fulfill your purchases, process payments, and ship products to you.
  • Customer Support: To respond to your inquiries, assist, and resolve issues.
  • Marketing and Communication: To send you promotional emails, newsletters, or updates about new products, sales, or mental health initiatives (you may opt out at any time).
  • Website Improvement: To analyze how our site is used and enhance its functionality and content.
  • Legal Compliance: To comply with applicable laws, regulations, or legal requests.

3. How We Share Your Information

We do not sell your personal information. However, we may share it with trusted third parties under the following circumstances:

  • Service Providers: With companies that assist us in operating our website, processing payments, shipping orders, or providing customer support (e.g., payment gateways, shipping carriers).
  • Business Partners: With affiliates or collaborators for joint promotions or events, only with your consent where required.
  • Legal Obligations: When required by law, such as in response to a subpoena, court order, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

All third parties we work with are bound by confidentiality agreements and are required to protect your data.

4. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.
  • Correction: Ask us to update or correct inaccurate information.
  • Deletion: Request the removal of your data, subject to legal retention requirements.
  • Opt-Out: Unsubscribe from marketing communications via the “unsubscribe” link in emails or by contacting us.
  • Data Portability: Request your data in a structured, machine-readable format (where applicable).
  • Restrict Processing: Limit how we use your data in certain situations.

To exercise these rights, please contact us at [insert contact email, e.g., support@themadhappyhoodie.shop]. We will respond within the timeframes required by law (e.g., 30 days under GDPR).

5. International Data Transfers

As an international business, your data may be transferred to and processed in countries outside your region, including the United States, where our servers and operations are based. We ensure that such transfers comply with applicable data protection laws by using safeguards like Standard Contractual Clauses (SCCs) or relying on adequacy decisions where available.

6. Data Security

We implement industry-standard security measures, such as encryption, secure sockets layer (SSL) technology, and firewalls, to protect your information from unauthorized access, loss, or misuse. However, no online system is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

We use cookies to improve your experience on our site. These include:

  • Essential Cookies: Necessary for basic site functionality (e.g., adding items to your cart).
  • Analytics Cookies: To understand how visitors use our site.
  • Marketing Cookies: To deliver personalized ads.

You can manage cookie preferences through your browser settings or our cookie consent tool on the website. Disabling cookies may affect your ability to use certain features.

8. Third-Party Links

Our website may contain links to external sites (e.g., social media platforms or partner websites). We are not responsible for the privacy practices or content of these third-party sites. Please review their policies before sharing information.

9. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will delete it promptly.

10. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, order information may be kept for tax and accounting purposes, while marketing data may be retained until you unsubscribe.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.

12. Contact Us

If you have questions, concerns, or requests regarding your privacy or this policy, please reach out to us:

Thank you for trusting Madhappy Store with your information. We’re here to provide you with a positive and secure shopping experience!